This privacy policy explains how Janko Films collects, uses, and protects your personal data when you visit our website or use our services. Please read this policy carefully and contact us if you have any questions.

What data do we collect?

We may collect the following types of personal data from you:

• Contact details, such as your name, email address, phone number, and postal address.

• Booking details, such as your wedding date, venue, package, and preferences.

• Payment details, such as your credit card or bank account information.

• Feedback and reviews, such as your comments, ratings, and testimonials.

• Website usage data, such as your IP address, browser type, device type, pages visited, and cookies.

How do we collect your data?

We may collect your data in different ways:

• When you fill out a contact form, make a booking, or request a quote on our website.

• When you communicate with us by email, phone, or social media.

• When you make a payment for our services or receive a refund from us.

• When you leave feedback or reviews on our website or third-party platforms.

• When you use our website or click on links in our emails.

How do we use your data?

We may use your data for various purposes, such as:

• To provide our services to you and fulfil our contract with you.

• To communicate with you and respond to your enquiries and requests.

• To process your payments and issue invoices and receipts.

• To improve our website and services and measure customer satisfaction.

• To market our services and send you promotional offers and newsletters.

• To comply with our legal obligations and protect our rights and interests.

How do we store your data?

We store your data securely on our servers and third-party platforms that we use for our business operations. We use encryption, firewalls, passwords, and other technical measures to protect your data from unauthorized access, loss, or damage. We only keep your data for as long as necessary for the purposes for which we collected it or as required by law.

How do we share your data?

We may share your data with third parties in certain circumstances, such as:

• With our service providers and partners who help us deliver our services to you. For example, we may use a cloud hosting provider to store your data or a payment processor to process your payments.

• With law enforcement or regulatory authorities if we are required to do so by law or if we believe it is necessary to protect our rights or interests.

What are your data protection rights?

You have the following rights under the UK GDPR regarding your personal data:

• The right to access. You have the right to request a copy of the personal data that we hold about you.

• The right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data that we hold about you.

• The right to erasure. You have the right to request that we delete your personal data if there is no longer a valid reason for us to keep it.

• The right to restrict processing. You have the right to request that we limit how we use your personal data if you have a valid objection or concern.

• The right to object. You have the right to object to us processing your personal data for direct marketing purposes or for any other reason that affects your interests or rights.

• The right to data portability. You have the right to request that we transfer your personal data to another organization or provide it to you in a structured format.

• The right to withdraw consent. You have the right to withdraw your consent at any time if we rely on it as the legal basis for processing your personal data.

To exercise any of these rights, please contact us using the details below. We may ask you to provide proof of identity before fulfilling your request.

How do we use cookies?

Cookies are small text files that are stored on your browser or device when you visit our website. They help us remember your preferences, improve your user experience, and deliver relevant ads. You can manage your cookie settings on our website or change them in your browser settings. However, some cookies are essential for our website to function properly and disabling them may affect its performance.

What are the types of cookies that we use?

We use the following types of cookies on our website:

• Strictly necessary cookies. These cookies are essential for our website to function properly and provide you with our services. For example, they enable you to log in, make bookings, and access secure areas of our website.

• Performance cookies. These cookies help us measure and improve the performance and speed of our website. For example, they collect information about how you use our website, such as which pages you visit and how long you stay on them.

• Functionality cookies. These cookies help us enhance the functionality and personalization of our website. For example, they remember your choices and preferences, such as your language, currency, and location.

• Targeting cookies. These cookies help us deliver relevant ads to you based on your interests and behavior. For example, they track your browsing history and activity on our website and other websites.

How to contact us

If you have any questions or concerns about this privacy policy or your personal data, please contact us using the following details:

• Email

• Phone

How to complain

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection authority. You can contact them using the following details:

• Website: https://ico.org.uk

• Phone: 0303 123 1113

• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. We will notify you of any significant changes by posting a notice on our website or by email. Please check this page regularly to stay informed of any updates. This privacy policy was last updated on 01 January 2022.